{"id":680,"date":"2021-01-12T16:28:41","date_gmt":"2021-01-12T15:28:41","guid":{"rendered":"https:\/\/telego.de\/help-faq\/"},"modified":"2022-08-29T09:22:55","modified_gmt":"2022-08-29T07:22:55","slug":"help-faq","status":"publish","type":"page","link":"https:\/\/telego.de\/en\/help-faq\/","title":{"rendered":"Help &amp; FAQ"},"content":{"rendered":"\n<h2 id=\"block-5d3eab-7a0a-48\" class=\"wp-block-gutenbee-heading block-5d3eab-7a0a-48\">Allgemein<\/h2><style>.wp-block-gutenbee-heading.block-5d3eab-7a0a-48 { font-size: 18px; }<\/style>\n\n<div id=\"block-3d7a17-31f8-4b\" class=\"wp-block-gutenbee-accordion block-3d7a17-31f8-4b\" data-collapse-others=\"true\"><style>.wp-block-gutenbee-accordion.block-3d7a17-31f8-4b .wp-block-gutenbee-accordion-item-title { border-color: #ffffff; color: #ffffff; background-color: #003f80; }<\/style><div class=\"wp-block-gutenbee-accordion-item\"><div class=\"wp-block-gutenbee-accordion-item-title\"><span class=\"wp-block-gutenbee-accordion-item-title-content\">Is the telego! High-tech messenger service also available for private customers?<\/span><span class=\"wp-block-gutenbee-accordion-item-title-icon\"><\/span><\/div><div class=\"wp-block-gutenbee-accordion-item-content-wrap\"><div class=\"wp-block-gutenbee-accordion-item-content\" style=\"border-color:#ffffff;background-color:#f7f7f7\"><p class=\"wp-block-gutenbee-accordion-item-text\">Unfortunately no. Only business customers are entitled to activation and use.<\/p><\/div><\/div><\/div><div class=\"wp-block-gutenbee-accordion-item\"><div class=\"wp-block-gutenbee-accordion-item-title\"><span class=\"wp-block-gutenbee-accordion-item-title-content\">The name telego! sounds familiar. Did the company exist before?<\/span><span class=\"wp-block-gutenbee-accordion-item-title-icon\"><\/span><\/div><div class=\"wp-block-gutenbee-accordion-item-content-wrap\"><div class=\"wp-block-gutenbee-accordion-item-content\" style=\"border-color:#ffffff;background-color:#f7f7f7\"><p class=\"wp-block-gutenbee-accordion-item-text\">The company telego! GmbH was the name of a telecommunications provider in Taufkirchen that also focused on demanding business customers and offered fixed-network, mobile communications and Internet services until 2015. This company was then taken over by HFO AG, later legally merged and successively continued under a different name. The original founders, Dipl.-Kfm. Manfred K. Wolff and Dipl.-Phys. Nicolas Adolph, MBA, had retained the trademark rights in creditPass GmbH and are once again providing an innovative telecommunications solution with the high-tech messenger service. This time completely mobile, with additional functions, a focus on cyber security and again exclusively for demanding business customers.<\/p><\/div><\/div><\/div><\/div>\n\n<h2 id=\"block-cae0ee-55eb-41\" class=\"wp-block-gutenbee-heading block-cae0ee-55eb-41\">Auftr\u00e4ge<\/h2><style>.wp-block-gutenbee-heading.block-cae0ee-55eb-41 { font-size: 18px; }<\/style>\n\n<div id=\"block-3dbc5f-2960-4a\" class=\"wp-block-gutenbee-accordion block-3dbc5f-2960-4a block-3dbc5f-2960-4a\" data-collapse-others=\"true\"><style>.wp-block-gutenbee-accordion.block-3dbc5f-2960-4a .wp-block-gutenbee-accordion-item-title { border-color: #ffffff; color: #ffffff; background-color: #003f80; }<\/style><div class=\"wp-block-gutenbee-accordion-item\"><div class=\"wp-block-gutenbee-accordion-item-title\"><span class=\"wp-block-gutenbee-accordion-item-title-content\">Can I apply for telego! completely online?<\/span><span class=\"wp-block-gutenbee-accordion-item-title-icon\"><\/span><\/div><div class=\"wp-block-gutenbee-accordion-item-content-wrap\"><div class=\"wp-block-gutenbee-accordion-item-content\" style=\"border-color:#ffffff;background-color:#f7f7f7\"><p class=\"wp-block-gutenbee-accordion-item-text\">For identification and compliance reasons, we still need signed order forms, HR statements, etc. Should technologies become available that also enable complete online without security losses during activation\/onboarding, we will test them and use them if successful.<\/p><\/div><\/div><\/div><div class=\"wp-block-gutenbee-accordion-item\"><div class=\"wp-block-gutenbee-accordion-item-title\"><span class=\"wp-block-gutenbee-accordion-item-title-content\">Are there personally known contact persons?<\/span><span class=\"wp-block-gutenbee-accordion-item-title-icon\"><\/span><\/div><div class=\"wp-block-gutenbee-accordion-item-content-wrap\"><div class=\"wp-block-gutenbee-accordion-item-content\" style=\"border-color:#ffffff;background-color:#f7f7f7\"><p class=\"wp-block-gutenbee-accordion-item-text\">Yes. This is one of the essential features of our offer. When there are questions, our customers do not talk to semi-anonymous call center agents, but to personally known contacts.<\/p><\/div><\/div><\/div><div class=\"wp-block-gutenbee-accordion-item\"><div class=\"wp-block-gutenbee-accordion-item-title\"><span class=\"wp-block-gutenbee-accordion-item-title-content\">Is telego! also available abroad?<\/span><span class=\"wp-block-gutenbee-accordion-item-title-icon\"><\/span><\/div><div class=\"wp-block-gutenbee-accordion-item-content-wrap\"><div class=\"wp-block-gutenbee-accordion-item-content\" style=\"border-color:#ffffff;background-color:#f7f7f7\"><p class=\"wp-block-gutenbee-accordion-item-text\">Yes. The users activated in our systems can move freely in order to communicate. Our customers alone must be based in Germany. The plan is to extend this to the whole of Europe by 2024.<\/p><\/div><\/div><\/div><\/div>\n\n<h2 id=\"block-790d9b-77ed-41\" class=\"wp-block-gutenbee-heading block-790d9b-77ed-41\">Technik<\/h2><style>.wp-block-gutenbee-heading.block-790d9b-77ed-41 { font-size: 18px; }<\/style>\n\n<div id=\"block-d575b0-185d-40\" class=\"wp-block-gutenbee-accordion block-d575b0-185d-40 block-d575b0-185d-40\" data-collapse-others=\"true\"><style>.wp-block-gutenbee-accordion.block-d575b0-185d-40 .wp-block-gutenbee-accordion-item-title { border-color: #ffffff; color: #ffffff; background-color: #003f80; }<\/style><div class=\"wp-block-gutenbee-accordion-item\"><div class=\"wp-block-gutenbee-accordion-item-title\"><span class=\"wp-block-gutenbee-accordion-item-title-content\">Why are messages at telego! not completely end-to-end encrypted?<\/span><span class=\"wp-block-gutenbee-accordion-item-title-icon\"><\/span><\/div><div class=\"wp-block-gutenbee-accordion-item-content-wrap\"><div class=\"wp-block-gutenbee-accordion-item-content\" style=\"border-color:#ffffff;background-color:#f7f7f7\"><p class=\"wp-block-gutenbee-accordion-item-text\">We enable transparency and compliance for our customers. This means that the users and their communication cannot be viewed from the outside. However, our customer&#8217;s central system administrator can certainly carry out a check in individual cases in accordance with data protection regulations. In this way, we enable our customers, in the event of suspicion of a criminal offense or other misconduct, to be able to immediately arrest their own abusive users through documentation or to effectively exculpate the correct users immediately.<\/p><\/div><\/div><\/div><div class=\"wp-block-gutenbee-accordion-item\"><div class=\"wp-block-gutenbee-accordion-item-title\"><span class=\"wp-block-gutenbee-accordion-item-title-content\">Does telego! work with partners on the technology?<\/span><span class=\"wp-block-gutenbee-accordion-item-title-icon\"><\/span><\/div><div class=\"wp-block-gutenbee-accordion-item-content-wrap\"><div class=\"wp-block-gutenbee-accordion-item-content\" style=\"border-color:#ffffff;background-color:#f7f7f7\"><p class=\"wp-block-gutenbee-accordion-item-text\">Yes, we work together with partners: The technical core system comes from a startup in Munich, the telego! additional services are provided in cooperation with well-known associations, and support is provided by creditPass GmbH employees trained for this purpose.<\/p><\/div><\/div><\/div><\/div>\n\n<h2 id=\"block-b2c5e8-40de-45\" class=\"wp-block-gutenbee-heading block-b2c5e8-40de-45\">Datenschutz<\/h2><style>.wp-block-gutenbee-heading.block-b2c5e8-40de-45 { font-size: 18px; }<\/style>\n\n<div id=\"block-cf34d8-292b-4e\" class=\"wp-block-gutenbee-accordion block-d575b0-185d-40 block-cf34d8-292b-4e\" data-collapse-others=\"true\"><style>.wp-block-gutenbee-accordion.block-cf34d8-292b-4e .wp-block-gutenbee-accordion-item-title { border-color: #ffffff; color: #ffffff; background-color: #003f80; }<\/style><div class=\"wp-block-gutenbee-accordion-item\"><div class=\"wp-block-gutenbee-accordion-item-title\"><span class=\"wp-block-gutenbee-accordion-item-title-content\">Who can I contact directly (data protection officer) if I have any questions?<\/span><span class=\"wp-block-gutenbee-accordion-item-title-icon\"><\/span><\/div><div class=\"wp-block-gutenbee-accordion-item-content-wrap\"><div class=\"wp-block-gutenbee-accordion-item-content\" style=\"border-color:#ffffff;background-color:#f7f7f7\"><p class=\"wp-block-gutenbee-accordion-item-text\">Data Protection Officer of the  <a href=\"https:\/\/creditpass.de\/impressum\/\" target=\"_blank\" rel=\"noreferrer noopener\">creditPass GmbH as provider of the telego! Secure Corporate Service<\/a>  is Mr. Andreas St\u00fcrzl.<\/p><\/div><\/div><\/div><\/div>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/telego.de\/en\/image-sources\/\" target=\"_blank\" rel=\"noreferrer noopener\">Image sources<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Image sources<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-fullwidth-boxed.php","meta":{"footnotes":""},"class_list":["post-680","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help &amp; FAQ - telego!<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telego.de\/en\/help-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help &amp; FAQ - telego!\" \/>\n<meta property=\"og:description\" content=\"Image sources\" \/>\n<meta property=\"og:url\" content=\"https:\/\/telego.de\/en\/help-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"telego!\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-29T07:22:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/telego.de\\\/en\\\/help-faq\\\/\",\"url\":\"https:\\\/\\\/telego.de\\\/en\\\/help-faq\\\/\",\"name\":\"Help &amp; FAQ - telego!\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/telego.de\\\/#website\"},\"datePublished\":\"2021-01-12T15:28:41+00:00\",\"dateModified\":\"2022-08-29T07:22:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/telego.de\\\/en\\\/help-faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/telego.de\\\/en\\\/help-faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/telego.de\\\/en\\\/help-faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/telego.de\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help &amp; FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/telego.de\\\/#website\",\"url\":\"https:\\\/\\\/telego.de\\\/\",\"name\":\"telego!\",\"description\":\"Secure Corporate Communication\",\"publisher\":{\"@id\":\"https:\\\/\\\/telego.de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/telego.de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/telego.de\\\/#organization\",\"name\":\"telego! 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